Help & Questions

We’re here to make your experience with Tolerare simple and transparent. Below are answers to the most common questions. If you need further assistance, feel free to reach out.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 2–4 business days.

Once shipped, delivery times vary by location but usually take 5–10 business days.

Do you offer international shipping?

At this time, Tolerare ships within the United States only. International shipping options may be added in the future.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Sizing & Fit

How do I choose the right size?

We recommend reviewing the size guide on each product page before ordering. If you’re between sizes, sizing up is generally recommended for a more relaxed fit.

Do your products fit true to size?

Yes, our products are designed to fit true to size, with comfort and mobility in mind.

Returns & Exchanges

What is your return policy?

Returns are accepted within 14 days of delivery for unworn, unwashed items with original tags attached.

For full details, please visit our Return Policy page.

Can I exchange an item for a different size?

Yes, size exchanges are available when inventory allows.

Products & Care

How should I care for my apparel?

To maintain quality:

• Wash cold
• Do not bleach
• Tumble dry low or hang dry
• Avoid ironing directly on prints or logos

Will you restock sold-out items?

Some items may be restocked, while others are produced in limited quantities. Follow us or join our email list for updates.

Account & Payments

What payment methods do you accept?

We accept all major credit and debit cards, along with other payment options available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems.

Contact Us

If you still have questions or need help with an order, contact us at:

📧 Info@ofctolerare.com

Please include your order number when reaching out so we can assist you faster.

Our Commitment

Tolerare represents endurance, intention, and earned progress. Every detail—from product to support—is designed with that same standard in mind.